Registration Account

• What is the “My Account” button for?

  To register for courses, a parent needs to sign up for a registration account if  s/he doesn't have one already. Then the course registration is done through that account. By clicking the “My Account” button, parents can see the courses that they purchased on their account page. If another parent of the same student purchases a course with his/her account **BFew readers

• How can I create a registration account, and purchase a course from AlphaStar Academy?

  Follow the steps below to create an account, and purchase a course; Go to app.alphastar.academy and find a course to buy Click on enroll button and proceed to registration SelecFew readers

• I purchased course(s) from AlphaStar before, why do I create an account now?

  AlphaStar Academy recently updated its course registration system and switched to the one that requires a registration account to be able to register a course. Parents who did course registrations before the update also need to sign up for an account since they were making registrations without an account. Before the update, parents were only having course accounts that they could see course related things such as their student progress. Note that this is not the course account. [How can I creFew readers

• I already have an account and signed in, how can I complete the course registration?

  Please follow the steps below to register. Go to app.alphastar.academy and sign in using “My Account” button and you will be redirected to sign in page Find a course to register ![Few readers

• Do I have to sign in before making a course registration on AlphaStar Academy?

  Yes. Follow the steps below to register. Go to app.alphastar.academy and find a course to register for Click on enroll button and proceed to registration Select a quantity and click on “Add to Event Cart” button ![alternatetext](https://storage.crisp.chat/users/helpdesk/website/-/a/7/b/c/a7bcbace4adb8800/c9c54b7a-Few readers

Registration, Cancelation & Refund

• How can I communicate with the teacher/academic coordinator?

  Please email your question to info@alphastar.academy where your email will be forwarded to the related department. Please note that their response can take up to 3 business days.Few readers

• What are the current discounts?

  Please, see the “Discounts” section in the Terms and Conditions for more details.Few readers

• Can my child attend a different section this week due to a scheduling conflict? Do you offer a make-up session if a student misses a class?

  AlphaStar doesn’t offer any make up sessions but students can catch up by watching the recorded video for that specific class in the student course account.Few readers

• How can I ask my academic questions?

  You can email your questions to info@alphastar.academy. The questions will be forwarded to the related departments. Another option is to attend our open houses to have an idea about our classes and ask your academic questions.Few readers

• Do you offer any refund if we register late for Fall/Spring live terms?

  Please, see the “Late Registrations” section in the Terms and Conditions for more details.Few readers

• How can I get regular updates about your upcoming courses, offerings, events etc?

  You can subscribe to our newsletter to receive announcements regarding our future events. CLICK HERE FOR NEWSLETTER SUBSCRIPTIONFew readers

• Can we try a class before registering?

  We do not have a "try-out class" policy and therefore we do not let non-registered students attend our scheduled classes. You can check our demo classes at https://alphastar.academy/tryfreedemo/ to get some ideas.Few readers

• How can I get a refund?

  Please, see the “Cancelation” section in the Terms and Conditions for more details.Few readers

• Can I cancel anytime?

  Please, see the “Cancelation” section in the Terms and Conditions for more details.Few readers

• Where can I find general information about your course offerings?

  Please visit our website https://alphastar.academy/ and check out Curriculum and Courses menus. There is a good amount of information for you to make a decision for which course to register. Please, note that there are diagnostics exams to determine your level more precisely. For Math: https://alphastar.academy/alphastar-curriculum/math/#levels For Computer Science: [https://alphastar.academy/alphastaFew readers

• Can I select and register for a course/camp now and change my level later on?

  Please see the “Course and Section Switches” section in the Terms and Conditions for more details.Few readers

LMS (Course) Account

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• If I have multiple LMS accounts, how can I fix it?

  Send an email to info@alphastar.academy regarding the issue.Few readers

• Are all the materials available for self-study courses when registered?

  Yes, all the materials are available including the recorded videos as soon as registered. But new courses or the courses that have major updates may have video recordings available right after its live session.Few readers

• I registered for a course but I cannot see the course in my LMS account. What should I do?

  For live courses, you should see the course in your LMS account a couple of days before the course starts. For live bundle courses (e.g., Part 1 and Part 2), each part will be added to your LMS account separately, a few days before the start of that specific part. It is normal for only the upcoming part to be visible initially. For self-study courses, you will see it as soon as you are registered. But if the self-study course is a new one or has a major update, then the course will be avaiFew readers

• How do I check my child’s progress?

  Please check the student report section in the LMS Parent Guide.Few readers

• What are the class capacities for the courses?

  CS: Depending on the level and subject class caps are from 12 to 18 Math: Depending on the level and subject class caps are from 16 to 20 Physics: Depending on the level and subject class caps are from 16 to 20Few readers

• When do I receive my account credential?

  For live courses, a couple of days before the course starts For self-study courses, as soon as you are registered. But if the self-study course is a new one or has a major update then the credentials will be provided a couple of days before the course starts.Few readers

• I don't want my child to turn on her camera during live sessions. What should I do?

  Normally, students are required to turn on their camera during live sessions. However, parents can opt-out via their AlphaStar LMS parent account easily. Please check our LMS parent guide for instructions: https://alphastar.academy/parent-guide/Few readers

• Do you host AMC 8, AMC 10/12 contests at your center?

  AlphaStar Academy is currently an official test center for AMC contests. For future years, company management will decide on an annual basis and make an announcement via the company newsletter accordingly. For details, please visit AMC 8 AMC 10/12Few readers

• What recorded videos are in Self study format?

  The recorded lectures in self-study courses can be from current or past live classes. AlphaStar Academy may update these video recordings from time to time.Few readers

• I can not login to my LMS account.

  If you forgot your username or password, you can retrieve them by clicking the “Forgotten your username or password?” link on the LMS login page (https://lms.alphastar.academy/). Your username and new password will be sent to the registered email address. Check your spam folder if you cannot find it in your email. For all other account problems or the problem is still not solved, please email info@alphastar.academy.Few readers

• How long can we access the self-study course account and materials after registration?

  2 yearsFew readers

• What should I do to avoid multiple LMS accounts?

  Provide the same information during the registration for full name, DOB, email, high school graduation year.Few readers

• Are AlphaStar Academy courses accredited?

  Yes. AlphaStar Academy courses are accredited by the Western Association of Schools and Colleges (WASC) as a Supplementary Education Program. Accreditation doesn't mean that you can skip the courses at your school. The schools have the final decision in accepting the courses for credit or not.Few readers